Did you know that 73% of customers will leave a site in two minutes if they can´t find what they´re searching for?
Learn how to make your site more search and user friendly with our simple tips!
1. Provide a search box on your site
A
search box is the absolute essential element of every e-commerce or
information-rich site. Web users tend to go to a search box
immediately if the navigation doesn´t supply the links they're
looking for, so if your site does not have a search box, your
audience may move on to a site that does.
When
visiting a site, you don't want to waste your time scrolling down and
searching for a search box, do you? Nor do your visitors. So, make
sure your search box is on the top of the page so that your visitors
can find it easily.
You
should make your search box large enough to contain most of the
search phrases. If visitors on the site use long search terms, the
box should display the entire term so that the visitors can see
easily what they've written. Small search boxes make it hard to read
a long term, thus increasing the likelihood of incorrect spelling.
3. Right
position, right words
Don't
be afraid to experiment. Test different positions for the search box
and note which of them generate the most search traffic. Ideally, you
should have a search box on every page of your website, in the same
location, so that people know where to search for it. Don't confuse
visitors by placing it near to other boxes, like newsletter sign-up
forms.
Label
your search box “Search” as it helps to identify a search box and
is a quick call to action. You can also add the Auto Complete feature
to your search box so that visitors won''t need to struggle with
hard-to-spell searches. The terms that are shown in the auto complete
drop down should be drawn from the most popular search terms on
your
site.
4. Be quick and efficient
You
wouldn't like to wait for your search results for ages, would you?
Nor would your visitors, and probably if they have to wait too long
for their search results, they will end up fleeing to other sites.
Talk to your IT team to explore ways to increase search speed and
make sure that systems are running as efficiently as possible.
5. Search, highlight, classify
Make
sure that your search results display all content on your site, not
just the core elements. Then, your search box should highlight the
most relevant search results. You can also classify different types
of your site content, through adding tabs to your search results or
showing different types of content on different parts of the screen.
You can also build campaigns around the products, categories and
brands that match top keywords.
6. Ask your visitors for feedback
Want to
know if your search feature is efficient? Your visitors can help you!
Conduct user testing by watching people use your site search. You can
also survey your visitors with tools like SLI's free feedback tool.
People
who return to your site may find it helpful when they can easily redo
a recent search. Recent searches can be stored in a cookie and
displayed on the site. Such personalized search experience makes it
easier for them to search for the products of their preference.
However, always add simple controls that enable visitors to delete
recent searches.
Did you
find our tips useful? How is your search box working for your site?
We're looking forward to your feedback!
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